Car cleaning putty target2/29/2024 ![]() ![]() say sorry again and put it into the basket for the return car. Also, I request to her for a manager on duty, and she took the Lego bag from the register. I was in shock and I told her and explained that this Lego toys are on boxes on the shelves a lot of them and the price is around $4.96 or $4.97 and it’s a gift for my little kid that he’s waiting for. you can’t have it.! It’s not for sale," she said. Then, she approached to the register and told me “I’m sorry but this item I don’t know where you got it but not suppose to be at the shelves until January 1st, 2022. Daniel told me, "Dad I love it." Then, when we approached to the self service registers around 7:10PM we marked the groceries, frozen items, and the toy., surprise that the label code for the Lego bag doesn’t work and we call the Team associate (bilingual girl) who was in charge at the self service registers. Today when I was at the toy department I found on the shelves a lot of lego toys and I took a small lego bag (less of $5) “Racing Car” for my son. In fact, we are loyal customers with Target since we are living at Florida (21 years). Tonight at 7:10PM at Super Target my wife and I were I were shopping groceries, frozen items, and a little toy for our little kid. I’ve shopped at Target for over 30 years and will never step foot in another store or go to their website ever again. Customer Service is not a hallmark at Target and they apparently learn it from their top executives. I filed another complaint and on 3-4-2022 I received a letter from the Executive Team at Target saying that because the delivery was successful there was nothing that they could do and that in their minds the case is closed. I called Target to file a formal complaint and explained that I did receive a package, but it did not contain what I ordered and to voice my extreme disappointment that not even the CEO felt it necessary to give me a callback. On 3-3-2022 I receive an email stating that because the delivery was successful I would not be receiving a refund. I called Target again on 3-1-2022 and was told by a rep that they would refund my money in 24 hours. On 3-1-2022 I received a letter from the credit card company stating that because Target considers the delivery to be successful they would be charging me for the iPad (the jar of Tostitos). Sure, Target is sending me a small gift card for my inconvenience.but I can't use it toward the TV they sold to me, but won't actually allow me to have. I hate that Target's comedy of errors in this situation has made Walmart look good. However, within 2 minutes on their website - and no hassle whatsoever - I purchased the smart TV that I wanted, and they confirmed they are preparing to ship it to me. Thanks, Target! As I explained to both the store manager and the customer service representatives, I can't stand Walmart. So Target sold me a smart TV, but wouldn't actually allow me to purchase and take ownership of said TV. They were unable to locate the smart TV anywhere within the Target system in order to send it to me. Ridiculous! Of course, the TV did not arrive with the deliveries on either day. ![]() As an aside, I was upset to learn that a store manager can't adjust the order to get an item in order when a customer has been mistreated. I said that we could see if it would arrive. She offered to see if it would come on the expected Friday or Saturday deliveries or to work with me on the price of a different TV. Unless I wanted to purchase the floor display model - I did not - she did not have the TV to sell me. She checked their inventory and explained the online inventory was in error and different from their store inventory. I called the store manager to complain about my experience and ask for the smart TV at the sales price. *Another Item - The EXACT SAME TV, but at FULL PRICE, not the sales price! *Shipping - Which said it would not ship to my address. *Pickup at another store - Which sent me back to my local store, indicating the TV was in stock.
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